KB3172985 is the most recent Windows 10 cumulative update released by Microsoft for version 10586 and just like it happened so many times before, it’s also experiencing issues on a number of devices.

If you’re a long-time Softpedia reader, you probably noticed that we post news about cumulative updates that fail to install every time Microsoft releases a new one and this is because the same issues are being experienced over and over again by a number of users running Windows 10.

And KB3172985 makes no exception to the rule, as the same bugs are being reported right now on several Microsoft online communities, including Redmond’s very own support forums.

Basically, Windows 10 cumulative update KB3172985 just fails to install, so you download it, your system reboots, the installer launches and then, all of a sudden, you get an error telling you that “We couldn’t complete the update. Undoing changes.” The PC is then restored and you’re brought back to your desktop, with no update installed whatsoever.

Downloading freezing before completion

Windows Update then re-attempts to download the same update and your PC needs a reboot to complete the install, so the device is pushed in an infinite loop because of this faulty bug.

Additionally, there are reports that the downloading process of this update freezes at various moments before completion and although it was initially believed that everything was caused by a server overload since everyone was getting the patch, it turns out this isn’t the case. There are users who are complaining about the same issue several hours after the update was published, so it might be a good idea to wait a bit longer and then try again later.

For the moment, there are no workarounds for the aforementioned issues, but the good thing is that Microsoft is already keeping an eye on all reports and fixes might be in the works as we speak.

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