With the arrival of summer,IMG_1436 Campus Technology Support (CTS) is once again making great strides in our annual summer replacement program for computers that have completed their four year life cycle. This year is a record year for the program, with more than one-quarter of campus computers being replaced to newer models. The replacement program targets Elon University faculty, staff, and computer labs on the main campus, as well as at the Law School. If your computer is up for replacement, there are a few tips you can keep in mind to help keep the transition as smooth as possible.

The basics

This year, CTS is responsible for replacing more than 1,100 desktop and laptop computers. CTS technicians are proceeding with the replacements alphabetically by building. The process, which involves transferring data from the old computers to the new, can take as little as two hours or as long as a full day. Due to this, CTS is unable to provide the University community with an exact timetable for replacement.

How do I know if my computer is up for replacement?

If your computer is up for replacement, you would have received a notification via email earlier this year. If you’re unsure of whether or not your computer is up for replacement, you may contact the Technology Help Desk with your computer’s AV number (a 5-digit number located on a Campus Technology sticker affixed to your device) to find out.

What should I do?

If your computer is up for replacement, there are several items you can take care of ahead of time that will expedite the process. For instance, if you utilize Personal Folders (.pst files) in Outlook, you should go ahead and make sure that they have been migrated to Office 365. Additionally, you should install and configure Syncplicity to ensure that your job-related data is backed up and migrated to your new computer appropriately. Failing to do so will extend the time it takes to configure your new computer.

What if I’m missing something?

The restoration of data is dictated by what you have stored in your Syncplicity account. If you have large amount of documents stored in Syncplicity, it may take several hours for the data to repopulate on your new machine. It is important to note that any personally installed applications not owned by the University will need to be reinstalled by the user. Also, users will need to manually configure Ricoh printers (PC or Mac), since they require a budget code.

If you do experience issues with a replaced computer, CTS holds onto old computers for at least a week before disposal. Additionally, the replacement program requires the full attention of several CTS technicians throughout the summer. As a result, typical wait times for normal service requests may be extended.

If you have further questions regarding the computer replacement program, please contact the Technology Help Desk at 278-5200.

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Ryan Gay

Ryan Gay

Ryan is a Technical Writer and Help Desk Associate for Campus Technology Support. He has received both undergraduate and graduate degrees in English from UNC-Greensboro.

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