Samsung has issued a public statement to apologize for comments made by its support staff and telling customers not to upgrade to Windows 10 because of incompatible drivers.

A number of Samsung customers who did upgrade to Windows 10 came across bugs and issues with their devices and contacted the company for assistance. But in private emails sent by Samsung’s support engineers, users are being told that work on addressing compatibility problems was still under way, adding that “what we usually recommend is to keep the current Windows version.”


Check online for compatibility info

But in a recent statement provided to The Register, Samsung says that what users received was “incorrect information” and pointed everyone to the official Samsung website for more details. And yet, Samsung doesn’t specifically recommend the upgrade to Windows 10 and says that users should check online if their model is compatible with the new OS or not.

“We apologise for any confusion caused by a recent incident where a customer service representative mistakenly provided incorrect information about Windows 10 upgrades for Samsung notebooks. We would like to remind our customers that they can visit the Samsung website where there is detailed information on the Windows 10 upgrade applicability for each Samsung notebook model run by Windows 7, Windows 8 and Windows 8.1,” the new statement reads.

Nevertheless, seeing Samsung advising users against the Windows 10 upgrade isn’t so surprising, as we’ve received messages from our readers telling us that the same is happening with other OEMs too.

The best example here is VAIO, who recommended users back in mid-2015 when Windows 10 was released to hold back the upgrades and wait for new drivers that would be fully compatible with the OS. Fast forward to today and we still haven’t received Windows 10 compatible drivers for all VAIO devices, so it’s impossible to use certain features and customization options.

For instance, on a number of VAIO devices users can’t configure keyboard backlighting or adjust battery settings, so Samsung is clearly not the only company having problems dealing with drivers.

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